FAQ

Find answers to frequently asked questions here.

1. Shipping

How long does production and shipping take?

All products are made to order and fulfilled by our print-on-demand partner,Β Printful.

Production typically takesΒ 2–5 business daysΒ after your order is placed. Shipping times vary depending on the destination and may take approximatelyΒ 5–15 business days.

Please note that these are estimated timeframes and may vary due to factors such as product type, order volume, or local shipping conditions.

We currently ship to selected regions including the United States, South Korea, Japan, Canada, Australia, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, Taiwan, Thailand, and Vietnam. Orders to Europe are not available.

How much is the shipping cost?

Shipping costs vary depending on the product, order quantity, and destination.

All products are fulfilled and shipped by our print-on-demand partner,Β Printful, and shipping rates are calculated automatically at checkout based on your location and the items in your order.

Please note that additional customs fees or import taxes may apply depending on your country. These charges are not included in the product or shipping price and are the responsibility of the customer.

We currently ship to selected regions including the United States, South Korea, Japan, Canada, Australia, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, Taiwan, Thailand, and Vietnam. Shipping is not available within Europe.

Which countries do you ship to?

We currently ship to the following countries and regions:
the United States, South Korea, Japan, Canada, Australia, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, Taiwan, Thailand, and Vietnam.

Please note that we doΒ not offer shipping to EuropeΒ at this time.

All orders are fulfilled and shipped through our print-on-demand partner,Β Printful, and availability may vary depending on the product and destination.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link.

All orders are fulfilled and shipped by our print-on-demand partner,Β Printful, and tracking information will be provided as soon as your order is dispatched.

Please note that tracking updates may take some time to appear, depending on the shipping carrier and destination.

If you have not received your tracking information or need further assistance, feel free to contact us atΒ contact@taezpark.com.

2. Ordering & Payment

What payment methods do you accept?

We accept a variety of secure payment methods, including major credit and debit cards and PayPal.

All available payment options are displayed at checkout and may vary depending on your location. You can also find an overview at the bottom of our website under β€œPayment Methods.”

All payments are processed securely through our e-commerce platform,Β Shopify, ensuring a safe and smooth checkout experience.

Can I cancel my order?

Because all products are made to order, cancellations are only possibleΒ before the order enters production.

Once production has started, we are unable to cancel or modify the order. All items are fulfilled by our print-on-demand partner,Β Printful, and production typically begins shortly after an order is placed.

If you wish to request a cancellation, please contact us atΒ contact@taezpark.comΒ as soon as possible after placing your order. We will do our best to assist you if the order has not yet entered production.

Can I change my order?

Because all products are made to order, changes to your order are only possibleΒ before production begins.

Once production has started, we are unable to modify the order. All items are fulfilled by our print-on-demand partner,Β Printful, and production usually starts shortly after the order is placed.

If you need to request a change, please contact us atΒ contact@taezpark.comΒ as soon as possible after placing your order. We will do our best to accommodate your request if the order has not yet entered production.

3. Returns & Refunds

What is your return policy?

Because all products are made to order through our print-on-demand partner,Β Printful, weΒ cannot accept returns for changed minds or incorrect sizingΒ once production has begun.

However, if you receive aΒ damaged, defective, or incorrect item, please contact us atΒ contact@taezpark.comΒ withinΒ 30 days of receiving your order. We will provide aΒ full refund or replacementΒ at no additional cost.

Please include yourΒ order number or product codeΒ when contacting us to ensure a faster response.

For more detailed information, see our Refund Policy: [LINK TO REFUND POLICY].

How do refunds work?

Refunds are only provided if you receive aΒ damaged, defective, or incorrect item. Please contact us atΒ contact@taezpark.comΒ withinΒ 30 days of receiving your order, including yourΒ order number or product codeΒ to help us process your request quickly.

Once we verify the issue, we will issue aΒ full refundΒ to your original payment method or provide aΒ replacement itemΒ at no additional cost.

Please note thatΒ we cannot offer refunds for change of mind or incorrect sizing, as all products are made to order through our print-on-demand partner,Β Printful.

For more detailed information, see our Refund Policy: [LINK TO REFUND POLICY].

Who covers the return shipping cost?

All products areΒ made-to-orderΒ through our print-on-demand partner,Β Printful, and thereforeΒ cannot be returned for change of mind or size issues.

If an item isΒ damaged, defective, or incorrect, we will cover theΒ return shipping cost. Please contact us atΒ contact@taezpark.comΒ before returning the item so we can provide instructions and a prepaid shipping label if necessary.

4. Account & Privacy

How do I create an account?Β 

You can create an account by clicking the β€œSign Up” button on our website and providing the required information such as your name, email address, and password. Creating an account allows you to track orders, save shipping details, and receive updates about your purchases.Β 

What is your privacy policy?Β 

We take your privacy seriously. Your personal data is collected and processed only to fulfill your orders, improve your shopping experience, and communicate important information. We never share your data with third parties without your consent. For more details, please refer to our Privacy Policy page.

How can I reset my password?Β 

If you forget your password, you can reset it by clicking the β€œForgot Password” link on the login page. Enter your registered email address, and you will receive instructions via email to create a new password securely.